Filing a Complaint

At Delta Insurance, we are committed to giving all our customers the opportunity to exercise their right to submit complaints should they have any comments or dissatisfaction with any of our services or interactions.

We at Delta are committed to providing the highest levels of service and ensuring our customers’ satisfaction.

You can file a complaint through any of the following methods:

• Call us on +962 6 464 0008 during official working hours from Sunday to Thursday, between 8:30 AM and 16:30 PM.
• Contact Us form accessible by clicking here
• In person by visiting the company’s head office during official working hours.
• Via email at admin@delta-ins.com.

The complaint will be responded to within (10) working days from the date of receipt and the completion of all necessary documents for its consideration.

If the nature of the complaint requires a longer period,  this period may be extended for a similar duration, and you will be informed with an explanation of the reasons.

In case you are not satisfied with the response to the complaint, you may refer the matter to the Central Bank of Jordan. You can contact the Central Bank of Jordan through the following means:

• Visiting their website www.cbj.gov.jo.
• Calling the number +962 6 463 0301.
• Via email to the Financial Consumer Protection Unit fcp@cbj.gov.jo.
• Visiting in person

• Complaints that are currently under judicial or arbitration proceedings, or those for which a judicial or arbitration ruling has already been issued.
• Complaints related to labor or union issues.
• Complaints that do not include the name or information of the complainant.
• Customer inquiries and suggestions.
• Complaints containing abuse, defamation, or threats.
• Inquiries related to the company’s services or daily follow-ups, including customer inquiries about service failures or delays as perceived by the customer.